Why Are Your Clients Losing Their Lash Extensions?

How often do you get clients complaining about their lash extensions not lasting? Are you often wondering 'what is the best eyelash glue for lash extensions?' 'How can I make my eyelash extensions last longer?' or 'Why are my eyelash extensions falling out?' For many, this is a common issue for Lash Techs when they first start out. Are you using all the best products for great retention and following all the correct procedures but still getting those clients losing lashes? WE FEEL YOUR PAIN! Well today we're going to share a few reasons you may not have thought of that can result in poor eyelash extension retention, as well as a few tips and tricks to help extend that lash life!

eye lash extensions falling out


Clients With A Quick Natural Eyelash Cycle

Throughout your career, you will notice that some clients’ natural lashes are growing much faster than others - that’s completely normal. Let’s take it back to basics and look at the growth cycle. There are 3 main stages of hair growth:

  • Anagen: It’s an active growing stage which for eyelashes lasts approximately 30 days. 

  • Catagen: It’s a changing stage in which the hair stops growing. The dermal papilla detaches from the blood supply and the follicle shrinks back. This stage lasts approx. 2-3 weeks.

  • Telogen: It’s a resting stage in which the eyelash can stay in the follicle for up to 100 days before falling out.

The growth cycle of natural eyelashes

Some clients will go through the cycle much quicker than others, meaning they will naturally need their lash extension infills more frequently to keep on top of their sets. Don’t be afraid to explain to them why they need more frequent appointments. It is also worth introducing shorter infill appointments for them (30 mins-1 hour), so they can get their lashes topped up without needing to book a longer slot. 

A little tip to help clients with a fast growth cycle would be also to encourage them to opt for Volume lashes, instead of Classic lash extensions sets. That way, if lashes do fall out, the gaps will be much less obvious - this is such an easy way to make eyelash extensions last longer!

Is It Your Fault?

Must-have lash supplies for a lash extension kit

 Lash Techs often think lash extensions don’t last because of the faulty lash glue or poor eyelash care by their client, when in reality it is usually the Lash Tech’s fault! After all, if you're using the best eyelash extensions supplies, and the very best glue for lash extensions, why else would your client be losing their lash extensions? It's easy to pass the buck on poor lash extension retention. Have a closer look at your treatment procedure to ensure you eliminate anything that can be influencing your retention.

eyelash extensions application to individual lashes

How to Stop Clients from Losing Lash Extensions

  1. Are the natural lashes clean? Remember, the presence of ANY makeup, oils, dust, sebum, etc. will result in bad retention! As soon as your client goes to clean their lashes in the shower, they’ll all fall off if they were attached to the dirt and NOT the natural lash!

  2. Do you control your room conditions? Keeping an eye on your room temperature and humidity will ensure that your eyelash glue is working properly! Remember that the vast majority of lash glues are happiest in temperatures between 20 - 22 Celcius (68 - 72 Fahrenheit) and humidity levels between 45-65%. A good hygrometer will be a life-saver for this!

  3. Does your lash glue suit you? Is it drying too fast to form a proper bond? Remember, STRONG eyelash glue doesn’t always equal the BEST glue for you.

  4. Bad isolation/placement - is the lash extension properly adhered to the natural lash? Have you got a good attachment area of at least 2mm, or it is a bit wonky and not really attached too well? Using the best lash tweezers for eyelash extensions will help a lot with this as it will allow you to perfectly isolate the individual lashes - you'll want to search 'professional lash products UK' and get a DECENT pair of eyelash tweezers from a brand you trust (London Lash, as an example 😉)

  5. Are you using enough eyelash glue? Always ensure you have enough lash glue on the lash extension for it to wrap around the extension and the natural lash - you don’t want a big blob, but you do want to be able to see the glue on the extension. You'll also need to make sure your glue is fresh and has the correct drying time for you. It's all well and good using the best lash glue for lash extensions on the market, but using a glue that doesn't suit you will lead to problems with lash extension retention, leaving you and your client wondering why their eyelash extensions are falling out! REMEMBER: When using a little more lash glue, you want to make sure you're taking those lash extensions tweezers and really isolating the lashes well to avoid stickies


Dirty natural eyelashes

How Oily Skin Impacts Eyelash Extension Retention

Some things are just out of your hands! Once the client has left you to enjoy their gorgeous new set of lashes (that took you hours) it is their responsibility to keep them looking fluffy and full. We cannot stress enough how important eyelash extensions aftercare is for making their lash extensions last longer! Clients with oily skin in particular run the risk of extensions just sliding off the natural lashes, so it is very important they clean their lashes often, else their retention will suffer and they lose their extensions quicker.

Cleansing your eye lash extensions

Why would you pay £££ for lash extensions and not look after them? You wouldn’t buy a Ferrari and not clean it, are we right? To help encourage your clients to clean their lash extensions, we suggest retailing lash cleansing kits in your beauty room and recommending that all clients buy one before leaving. This will not only ensure long lasting lashes, but also keep their eyes healthy. Lash shampoo is easy to come by from any reputable lash brand, again, you'll want to be looking for the best eyelash extensions supplies UK to ensure you're getting products that you can trust! Show your clients how to use the lash shampoo and how to properly clean their lash extensions - don’t assume they know how to do it!  

Go The Extra Mile…

Apart from what we mentioned above, there are some extra steps you can take to nail lash extension retention! London Lash Retention & Speed Booster will be your BFF! It is a multi-functioning product that increases retention AND the speed of your work. Due to the alkalinity of the product, it opens up the lash hair cuticles and gives the eyelash glue a better surface area to grip on! 

Ever since we have started using this product we have seen an amazing increase in lash extension retention, even on oilier skin, and would recommend it as a must-have lash supply for every Lash Tech's lash extension kit! 

Lash supplies for Lash Artists to improve lash extension retention

Another product worth mentioning is Superbonder which is loved not only by Lash Artists, but also by clients! After applying it on a finished set of eyelash extensions, it reduces the lash glue fumes so that your client can open their eyes without any irritation. Superbonder also helps to polymerise the eyelash glue quicker, therefore your clients can get their lashes wet immediately after the treatment.

Thanks to increased flexibility of the bonding after using this lash sealant, your retention is improved as lashes are not snapping off in the coming weeks! As a UK based Lash Technician, ensuring that you're specifically searching for professional lash products UK ensures that you are going to get quality lash products time and time again. There are no dupes, no fakes, just the best lash glue, the best lash tweezers, and the best pretreatment products for eyelash extensions there can possibly be!

We hope to have shone some light on a few reasons you may not have considered as to why your lash extensions don’t last. Keep up the amazing work! 


Written by Guest Blogger Georgia Duke - Lash Expert and London Lash Ambassador. Give her a follow on Instagram! @bespoke_lash