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FAQ - Frequently Asked Questions

ADHESIVES

What is the shelf life for glues?

Our glues have a six month shelf life from manufacturing date and up to eight weeks once opened.We always recommend adding the date of when you opened it so you always remember when you opened it.

Which glue is for sensitive eyes?

All our glues contain the same active ingredient. If a client has experienced a reaction, the likelihood is now they will always be allergic. You could try using Velvet Adhesive as this contains less of the active ingredient.

How should I store my glue?

We would always recommend to store your glue in a cupboard out of direct sunlight. You could also store your glue in our airtight container. Some lash techs do store their glue in a box with rice, as rice absorbs any potential moisture in the air.

Which glue is the fastest?

Our fastest drying glue is Power Bond. This takes 0.5 - 1 second drying time.
Recommended humidity: 50-65%Recommended temperature: 20-22

Which glue would you recommend for beginners?

We would recommend either Velvet or Lady Bond. We put lady bond glue in our Foundation kits. They both take around 1-3 seconds drying time, which is ideal for beginners who are still developing their technique.

What glue is best for me?

It would depend on how long you have been a lash tech. Please contact us directly so we can discuss this with you atinfo@londonlashpro.com

LASHES

What are eyelashes made from?

All lashes are made from synthetic material so are completely cruelty free and hypoallergenic, they are soft and lovely to work with.

What is the difference between Mayfair Mink and Chelsea Silk?

The mink lashes are made from the same synthetic material as the silk, meaning that they are hypoallergenic, hold their curl perfectly and last equally well!

The main difference is in the way the lashes are finished - the Mink lashes have a shinier appearance than the silk. The strip which the Mink come on is also a little bit less sticky, so some lash technicians prefer this for creating fans, depending on their favoured fanning method. For classic lashes, Mink and Silk are both well loved by lash artists and their clients alike.

What are the best eyelashes to buy?

The best lashes for you will depend a little bit on you preferences and the look you are hoping to achieve, but in quite general terms our best selling classics are: 0.12, 0.15 and 0.18

For Volume sets, our 0.05, 0.06 and 0.07 are well loved! Or if you're after those super fine lashes for mega volume looks we have 0.03 and 0.04.

Almost all lashes are available in Mixed and Single Lengths trays, so that you can either try out a bit of everything, or get all of the lengths you love best and use the most. We have a few different curls on offer, but the best sellers are C, CC and D curls across all ranges.

What is the maximum thickness you would recommend to create fans?

The heavier the lash used to create the fan could cause damage to the clients natural lash.We would suggest using lashes 0.07 or lower depending on the fan, whether it is 2D or 6D.

If you are creating 2D - 3D fans 0.07 would be ideal.

If you are creating 5D - 6D fans possibly use 0.03 thickness.

What lashes and tweezers are best for volume?

It is the lash techs personal preference. Chelsea Silk or Mayfair Mink lashes can be used for creating fans.

We also sell easy fanning lashes so the strips are mixed lengths, allowing you to create a more wispy effect for your client.

For tweezers we recommend either our Volume Tweezers or Fine Tip Volume tweezers.

SO HENNA

How long does Henna last on the skin?

So Henna lasts on the clients skin for up to two weeks.

How long does the Henna last on the hairs?

So Henna lasts on the clients hairs for up to six weeks.

What can i mix the So Henna powder with?

Add a little henna powder to a non-metallic container and mix with a few drops of water. Ensure all powder is incorporated and leave to stand while you prepare the skin.

EDUCATION

How long do I need to be qualified before i can complete the Russian Volume Course?

We would require a student to be qualified for a minimum of three months from the date on their classic lash certificate before undertaking the Russian Volume Course.

I am unable to bring a model, can you help?

Yes, of course. We are able to provide models for students but it does incur a fee of £60. If you click this link, this will take you to the model booking payment page.

What is the difference between group courses and VIP?

VIP is a one-to-one course with student and trainer.Group courses can have a maximum of 8 students.

What is the difference between lash filler and LVL?

The LVL treatment just lifts the clients lashes. The lash filler treatment not only lifts the clients lashes but nourishes the lashes from the inside out. It also helps increase the lashes natural thickness by up to 24% after a minimum of three treatments.

Do you teach courses in Polish/Portuguese/French/Russian/German etc?

We do have trainers who are bilingual but our courses are taught in English. For students who struggle with English, they can bring a translator but we would recommend this for VIP courses only.

Which companies insure Online Russian Volume course?

There is a company called Hiscox for this type of insurance. Their website address is:https://www.hiscox.co.uk/business-insurance/insurance-products/hair-and-beauty-insurance

How do i become a trainer?

In order to become a London Lash Trainer, you will need to have:

- a qualification in single eyelash extensions

- a qualification in Russian Volume eyelash extensions

- a teaching qualification

- your own space for training

It is also preferable that you have at least attended an eyelash extensions competition (in person or online) and even better if you have placed!

If this is something which interests you, please visit the Become a Trainer page and fill out the application.

Do you have any trainings close to me?

We have a trainer location finder on our website. Please click the link below and you will be able to enter your postcode to find a trainer close to your location.

https://www.londonlashpro.com/pages/find-a-trainer-near-me

What training should be best for me?

We would need to know what training if any you have previously had. If you are a complete beginner, the foundation course would be the starting point in your lash career. The foundation course teaches our students, the classic lash application, so one single lash to one natural lash.

You could also complete the lash filler training without any prior lash experience.

Before undertaking the Russian Volume course, we would require students to have been certified for a minimum of three months in classic lash application.

Do I need to be a cosmetologist or esthetician to take a London Lash Training?

No students do not need to be a cosmetologist or esthetician or have any prior lash experience before completing the Foundation course or Lash Filler course.

SHIPPING/RETURNS

How much is shipping to me?

Shipping cost does depend on where you are located. Please check our Shipping Info pagefor more info.

I have been charged custom/duty fees in addition to shipping, why?

International customs offices will claim tax on parcels imported from EU countries, which the recipient is responsible for paying. These charges depend on the individual package as it arrives in customs, therefore London Lash are unable to advise what the fee may be.


If you are placing an order from outside the EU, your order may be subject to customs and import duties. London Lash Pro has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? is next day delivery available?

We only have one shipping option available which is 1- 3 days estimated arrival. We don’t include weekends or holidays in the delivery estimate.

Can I track my order?

Yes, all London Lash Pro orders are shipped with a trackable service. You will receive your tracking number of your parcel with a shipping confirmation email.

How do I return products?

If you need to make a return please email us at info@londonlashpro.com

After the return is confirmed with us you can return the products to our warehouse. We would ask that you pop a note inside with the products with your name, address, order number and the reason you are returning them.

Our return address is:

Unit 2003
Egyptian Mill
Egyptian Street
Bolton
Lancashire
BL1 2HS

I am not happy with a product and would like a refund. Will i also receive a refund for the shipping i paid?

Unfortunately we are only able to refund the item as shipping fees are not refundable in this case.

OTHER ENQUIRIES

Does London Lash test on animals?

London Lash products are cruelty free and do not test products on animals.

Is it safe to apply lashes to pregnant clients?

This is something which is down to the individual salon/lash technician/client - but basically it’s a bit of a risk as in the event of an allergic reaction, the client wouldn’t be able to have any medicine to reduce this.

Do you have a PHYSICAL shop?

Unfortunately we do not have a physical shop you could visit, we are an online based company.

What are your regulations on Patch Testing?

When it comes to patch testing, this is something which is strongly advised but not something you necessarily need to enforce. Please contact us for more information on how we complete our patch test at info@londonlashpro.com

How do I become a distributor?

If you are interested in being a distributor for London Lash outside of the United Kingdom please click the link for more information: https://www.londonlashpro.com/pages/how-to-become-a-distributor-of-beauty-products 

What is the guarantee for a Glamcor Light?

One (1) year unlimited unconditional warranty for manufacturer's defect, loss of functionality, parts, shipping, and service. After one year we will continue to warranty the product provided we have the parts to repair and/or replace.

STILL HAVE QUESTIONS?

+44 7495 456 276
info@londonlashpro.com