The Ultimate Guide To Client Consultations For Eyelash Extensions

A good consultation process means you'll be halfway there to ensuring very happy, satisfied, and returning lash clients. This is why we always recommend that Lash Techs ensure they spend some time with their clients before the actual eyelash extension treatment to discuss everything in detail, from assessing their natural eyelashes, to choosing the perfect lash look for them. 

Asking The Right Questions

Before you start applying any lashes, you first need to find out as much as you can about your client’s lifestyle and their initial expectations. Ask if there is a special occasion or a specific reason for why they have decided that they want to have eyelash extensions. Have they had them done previously, and if yes, what was their experience like?

It's also a good idea to ask your client to bring some pictures of lash sets that they like with them to their appointment. Whether they may be the lashes they've seen on their fave celebrity or they might have a friend with lashes and they want the same, these will give you some idea of what your client desires.

If your client wants their lashes for everyday wear, then a good question to ask is ‘how active are you?’ Many clients run a very active and busy life and one of the reasons for having eyelash extensions may be to save time and look amazing at every occasion. However, they may not be aware that if they use a sauna or a steam room regularly, their lash extensions may not last as long. So, the consultation process is the perfect time to mention this and recommend more frequent lash infills to maintain their gorgeous lashes.

Lash Technician and client having a consultation for eyelash extensions

How To Choose The Right Lash Styles

Choosing the right lash style for your clients isn’t as simple as it may sound, and it can take years of practice. So when choosing the right lash style you need to take into consideration:

  • Their age.
  • Their eye shape and bone structure.
  • Their natural lashes.

Most of the time clients don’t have any idea what would suit them so it's your responsibility to guide them and give the best advice you can. If your client is keen on having Cat Eye Lashes, but you can clearly see that their eyes won't suit the look, then a great alternative to suggest to them would be a lash style like Squirrel Lashes which may suit them better and explain why.

Always remember that by using a well-informed argument, you will most likely be able to convince them to follow your advice. After all, you have all the knowledge and the experience you need, you just need to find the most effective way to reassure your client of this. So be confident in what you know! 

Lash Technician chart for choosing the right lash styles for every eye shape

How To Choose The Right Colour Of Lashes

Another important step during the consultation process is choosing the colour of lash extensions. You don’t have to stick to classic black lashes only, for clients who desire a more natural look for their lashes or have a fair hair colour, then brown lashes would be the perfect choice for them. Or why not recommend adding colourful lashes into their look for your bolder clients who love to make a statement and really personalise their lash look? It doesn’t have to be a full set - a small accent of colour in the outer corners or some lash spikes sprinkled in throughout the lash line could create an amazing effect! 

Collection of colourful eyelash extensions for Lash Technicians

How To Choose The Right Lash Curls

When choosing the type of lash curls to use, always ensure that you explain to your clients why you decided to use those particular ones. If your client isn't a big fan of strong lash curls, but you feel like a bit of lift would actually help with their overall look, then suggest to them using a stronger lash curl on the bottom lash layers only and fill the top lash layers with smaller lash curls to soften the overall look. If you'd like to know more about how to choose the right lash curls for your clients, then you can take a look at our blog post here.

Comparison chart for lash curls of eyelash extensions

As you can see, there's quite a lot to discuss with your clients before their lash treatment. However, by doing so you will save yourself, and more importantly your clients, a lot of disappointment. So, never neglect the consultation process! It’s the perfect opportunity for you to better connect with your clients, and make a great impression.